General Terms and Conditions Dog Grooming


We undertake to provide full care and support for your animal and to visit the vet in the event of injury or illness. The costs for medical services, including animal transport and incidental costs, are borne by the owner.

We undertake to carry out the tasks assigned to us to the best of our knowledge and belief and with due care and competence. However, this is only possible if the client informs us of everything necessary and instructs us accordingly. (e.g. dangers, allergies, illnesses, behavioural disorders, etc.)

We only undertake agreed services after prior consultation. All treatments are carried out in accordance with these general terms and conditions and the quality requirements of a dog salon. Requests that could endanger the well-being of the dog will not be carried out. The contract period is limited to the duration of the treatment.

If the dog causes damage to inventory, furniture, property or goods during its stay in the dog salon, the owner is responsible for the resulting costs. The dog salon's liability is expressly limited to willful intent and negligence.

If the treatment is terminated prematurely due to the behavior of the dog (e.g. biting, attacks) or owner (e.g. acting contrary to the instructions of the Villa Bunterhund care staff), the previously agreed price must still be paid. Delays due to disruptions caused by the dog will be invoiced. The Villa Bunterhund dog salon is entitled to invoice significant delays caused by the dog's restlessness or disruptions caused by the owner as additional costs.

The animal must be examined immediately after treatment for any treatment deficiencies, which can then be corrected immediately. Complaints made later cannot be accepted. The price agreed before the start of treatment must be paid.

The dog salon accepts no liability for customized dog haircuts or treatments if these do not comply with the FCI standard. Only dogs that have been de-fleaed and de-wormed will be treated.


The current rates apply and can be viewed at

excluding 7.7% VAT

Experience price increases:

Disinfection fee (e.g. for mites, fleas, diarrhea): CHF 100.00


Cancellations can be made free of charge by phone or email up to 48 hours before the start of treatment. Cancellations received after this deadline will be charged at the agreed price for the service. We ask that cancellations for assembly appointments be made by the Friday evening beforehand at the latest, as we are difficult to reach at weekends. In the event of late cancellations or cancellations made at short notice, the full treatment price will be charged. Cancellations are only valid once we have confirmed them.

The client undertakes to inform us immediately if he does not return on the agreed date. In the event of an emergency or if the contract is not terminated in accordance with the order, the animal will automatically remain in the care of Villa Bunterhund against subsequent billing of the known rates.


The price for the treatment must be paid on site in cash or by card.


We are only liable to the client or third parties for damages that we incur when fulfilling the order due to a clear breach of duty of care. This is only within the scope of the liability insurance we have taken out. If we have not been adequately instructed by the client, we fully reject any resulting liability claims from the client or third parties.

We cannot provide compensation for injuries or loss of the animal caused by accidents that are not our fault (infectious diseases, running away, etc.).

If the animal suddenly becomes ill or injured during the treatment period, it will be presented to the attending veterinarian. If this veterinarian is not available, we reserve the right to consult another veterinarian. No agreement will be reached with the animal owner regarding the costs involved. The animal owner will therefore cover all costs.

If there is evidence to suggest that an animal has been mistreated, we reserve the right to initiate appropriate measures and investigations and, if the suspicion is confirmed, to no longer hand the animal over to the owner.


All undefined provisions are subject to statutory provisions. The place of jurisdiction for all disputes arising from the contractual relationship is Kriens LU.

By signing the form or confirming by clicking on the box in the 'Form for new customers', the dog owner confirms that he has read and accepted the General Terms and Conditions.