Information for new customers
INTRODUCTORY VISIT
Before we accept bookings for a new furry guest, it is mandatory to schedule an introductory visit or trial day in our pack. Why do we do this, you ask? Not every dog feels comfortable in a pack. In order to find out whether your furball enjoys the furry company and whether they feel safe and happy at ours, we schedule introductory appointments. This also provides an opportunity for you to get to know us and Villa Bunterhund. After all, it is important to us that both you and your dog feel good about a stay at ours.
An introductory visit, during which we introduce your dog to the pack lasts one hour and can be arranged Monday to Friday at 2 p.m. upon prior request. We charge CHF 100.00 for the introductory visit.
Trial Day
Can't make it to a introductory visit due to work or other reasons? No problem! Our experienced staff will introduce your furball to the pack during a trial day and then give you feedback in the evening on how it went. The introduction to the pack during a trial day is free of charge (we charge our daily rate for a trial day).
Whichever option you choose, we recommend scheduling the introductory visit/trial day early enough before your dog's first stay so your dog has enough time to get used to the new situation and come spend a trial day with us.
WHOLE (NON-NEUTERED) MALES & FEMALES
Due to our experience with group dynamics, it is unfortunately not possible to send male dogs that have not been neutered and have areached their sexual maturity to our daycare. Exceptions are puppies and young dogs that have not yet reached their sexual maturity yet. Our staff will inform you in due time when it will no longer be possible to keep your pup in the group without them being neutered.
Unneutered female dogs are welcome to join daycare during heat for a surcharge, but we recommend looking after your dog at home if your situation permits it.
PUPPIES
We love having puppies at Villa Bunterhund! However, it is necessary to prepare them well in advance for this great, new experience. That's why we recommend 2-3 trial days, during which your pup can get to used to spend their time in a pack. If you plan to leave your puppy with us for a holiday stay, we recommend planning in enough time for a couple of visits prior to their first big vacation at Villa Bunterhund.